Please email all inquiries to Customer Support.
Include as much of the following information as possible in your email:
- 1. Your player name
- 2. Your player ID
(This can be viewed by tapping “Friends” on the right side of
the Home screen and tapping “ID Search” > “Your ID.”
You can also find your player ID by going to “Other” and then tapping “Profile.”) - 3. The model of your device (e.g. iPhone 5)
- 4. Your OS version (e.g. iOS6)
- 5. Your internet connection (3G, Wii-Fi, LTE, etc.)
- 6. If you are reporting an error, please also include the
time, circumstances, and the part of the game where the problem occurred.
Depending on the circumstances, it may take some time to respond to your inquiry. - Please check your spam filters and be sure to include “@klab.com” on your whitelist.
Supported Languages
Customer Support only handles inquiries in English.
We will not support English inquiries created using
translation software if the contents of the inquiry cannot
be understood.
Email Responses
Responses to inquiries will be sent to the email address
they came from.
Please note that replies from Customer
Support will not reach you if your inquiry is sent from an
invalid email address.
Replies from Customer Support will
also not reach you in some cases if your security settings
are too strict.
Terms of Use
You must agree to our Terms of Use if you want to send an inquiry to Customer Support.
Customer Support
Customer Support：info-schoolfesta@klab.com
*All inquiries must be sent via email.